It’s a simple promise that comes from a simple commitment: to make quality products that last. This promise informs the heart of our Mountain Origins Guarantee, which protects the original owner against all manufacturing and workmanship defects that could arise.
This means that if you run into an issue with one of our products due to the rare instance of failed construction or materials, we will offer you an electronic gift equal to the value of the original purchase price paid or provide a replacement when possible. You can use the form below to begin your warranty claim.
In return, we ask that your warranty requests only result from these situations and not from improper or excessive use or care of the product. Our Mountain Origins Guarantee doesn’t cover damages due to normal wear-and-tear that happens with time. And as durable as we make our products, no Stio product is guaranteed to withstand incidental damage like holes, rips or tears from sharp objects or burns.
If your item may be covered under these guidelines, please submit your warranty claim using the form below.
Our goal is to make the warranty process as smooth as possible. When filing your claim, please include as much information as you can, including proof of purchase. If you need help locating proof of purchase, our Warranty team will be happy to help; contact them at warranty@stio.com
Warranties for prior years’ products that are no longer available for purchase from Stio can only be provided an electronic gift card equal to the value of the original purchase price.
Stio Second Turn® program purchases are not covered by warranty.